SHIPPING & RETURNS

SHIPPING / TRACKING

ORDERS ARE SHIPPED WITHIN 1-2 BUSINESS DAYS OF BEING PLACED AND ARE DELIVERED WITHIN 3-4 BUSINESS DAYS. SHIPPING TIMES ARE ESTIMATIONS BASED ON HISTORICAL SHIPMENTS AND CAN VARY DEPENDING ON ACTUAL LOCATION, WEATHER OR HIGH VOLUME SEASONS (HOLIDAYS, BLACK FRIDAY ETC...)

*CHRISTMAS 2018 DELIVERY: GUARANTEED DELIVERY BEFORE 24TH DECEMBER FOR ALL ORDERS PLACED UNTIL 18TH DECEMBER.

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING A TRACKING INFORMATION.

IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER OR SHIPMENT PLEASE CONTACT US AT INFO@LIVEBAD.COM

​​RETURN & EXCHANGE POLICY​

YOU HAVE THE RIGHT TO CANCEL THE CONTRACT AT ANY TIME UP TO THE END OF 14 DAYS AFTER YOU RECEIVED THE GOODS. IF YOU EXERCISE YOUR RIGHT OF CANCELLATION, YOU WILL BE RESPONSIBLE FOR RETURNING THE GOODS TO US AS SOON AS POSSIBLE IN THEIR ORIGINAL CONDITION. RETURN IS FREE IF YOU USE OUR PREPAID RETURN LABEL. THE INITIAL SHIPPING COSTS PAID BY THE CUSTOMER (7€ OR £7) WILL BE REFUNDED ONLY IF A) THE GOODS RECEIVED ARE DEFECTIVE B) THE RECEIVED GOODS AREN’T CORRECT (WRONG SIZE, WRONG COLOR, WRONG STYLE). PLEASE FOLLOW THE PROCEDURE DETAILED BELOW:

  • PLEASE EMAIL INFO@LIVEBAD.COM TO REQUEST YOUR RETURN REFERENCE AND YOUR SHIPPING LABEL. IN THE EMAIL PLEASE INCLUDE YOUR ORDER NUMBER, THE ITEMS YOU WOULD LIKE TO RETURN AND THE REASON FOR YOUR RETURN.

  • RETURN REQUESTS SENT BETWEEN 25TH DECEMBER 2017 AND 5TH JANUARY 2018, WILL BE ANSWERED AND PROCESSED FROM 8TH JANUARY 2018.

  • WITH THE SHIPPING LABELS YOU WILL BE ABLE TO ORGANIZE PICK UP TO SEND YOUR RETURN BACK TO: ANTONELLO PARLATO LIVEBAD 1555 VINE STREET 210S LOS ANGELES, CA 90028

  • MAKE SURE YOU INCLUDE YOUR RETURN REFERENCE ON A NOTE INSIDE THE PACKAGE OR ON THE RETURN PARCEL.

  • SOME CLEARANCE ITEMS SUCH AS THE “MYSTERY BOXES” CANNOT BE RETURNED, REFUNDED OR EXCHANGED.

NOTE: LIVEBAD WILL REFUSE TO ACCEPT ANY DAMAGED, WORN, SOILED OR INCOMPLETE ARTICLES (LABEL AND ORIGINAL PACKAGING REQUIRED). ONCE THE RETURNED ARTICLE(S) HAVE BEEN RECEIVED AND PROCESSED BY OUR LOGISTICS DEPARTMENT, A REFUND WILL BE MADE AS SOON AS POSSIBLE, VIA THE METHOD OF PAYMENT USED TO PLACE THE ORDER.

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